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Privacy Policy

BizPanda (“BizPanda”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use our website, platform, software, APIs, and services (collectively, the “Services”). By using BizPanda, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our Services.

1.1 Information You Provide to Us

When you register or use BizPanda, we may collect:

  • Business name, company details, and contact information

  • Authorized representative name, email address, and phone number

  • WhatsApp Business account details

  • Billing and payment information

  • Support communications and inquiries

1.2 Customer and Message Data

To deliver WhatsApp messaging services, we may process:

  • Customer phone numbers and identifiers

  • Message content sent or received through the platform

  • Message delivery and engagement metadata

You confirm that you have obtained lawful consent to collect and process such data.

1.3 Automatically Collected Information

We may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Usage data, logs, and activity timestamps

  • Cookies and similar tracking technologies

2. How We Use Your Information

BizPanda uses collected information for legitimate business purposes, including to:

  • Provide and operate the Services

  • Enable WhatsApp Business API functionality

  • Process and deliver messages

  • Manage accounts, billing, and payments

  • Provide customer support and onboarding

  • Improve platform performance and features

  • Monitor compliance with policies and laws

  • Prevent fraud, misuse, or security incidents

We do not sell personal data to third parties.

3. WhatsApp and Meta Data Processing

BizPanda operates using the official WhatsApp Business API. Message data may be transmitted through Meta (WhatsApp) servers as required to deliver messaging services.

WhatsApp and Meta process data according to their own privacy policies. BizPanda does not control how WhatsApp or Meta store or process message data beyond the API framework.

4. Legal Basis for Processing

We process personal data based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

You may withdraw consent where applicable, subject to legal and contractual limitations.

5. Cookies and Tracking Technologies

BizPanda uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze traffic and usage patterns

  • Improve user experience

You may manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. Data Sharing and Disclosure

We may share information only as necessary and in the following circumstances:

6.1 Service Providers

We may share data with trusted third-party service providers who assist with hosting, payment processing, analytics, or customer support, subject to confidentiality obligations.

6.2 Third-Party Integrations

If you connect BizPanda with third-party platforms (such as CRM, Shopify, or WordPress), data may be exchanged as per your configuration and permissions.

6.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our legal rights.

7. Data Security

BizPanda implements appropriate technical and organizational measures to protect data, including:

  • Secure cloud infrastructure

  • Access controls and authentication

  • Encryption where applicable

  • Regular monitoring and audits

While we strive to protect data, no system can guarantee absolute security.

8. Data Retention

We retain personal and business data only for as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

You may request deletion of your account and associated data, subject to legal and operational requirements.

9. User Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of data

  • Restrict or object to processing

  • Receive a copy of your data

Requests can be made by contacting BizPanda support.

10. Your Responsibilities

You are responsible for:

  • Obtaining lawful consent from customers before messaging

  • Ensuring data uploaded to BizPanda is accurate and lawful

  • Complying with WhatsApp policies and data protection laws

BizPanda is not responsible for violations caused by misuse of the platform.

11. Children’s Privacy

BizPanda Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. International Data Transfers

Data may be stored or processed on servers located in different countries. BizPanda ensures appropriate safeguards are in place for international data transfers as required by law.

13. Changes to This Privacy Policy

BizPanda may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of the Services indicates acceptance of the revised policy.

14. Third-Party Links

Our website or platform may contain links to third-party websites. BizPanda is not responsible for the privacy practices or content of those sites.

15. Contact Us

If you have questions or concerns about this Privacy Policy or data practices, please contact us at:

BizPanda Privacy Team
📧 Email: support@bizpanda.in
🌐 Website: bizpanda.in

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